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7 Tips to Help Your IT Tech Support Team Maintain Security for a Remote Workforce

by Erik Briceno

With so many employees working remotely, every business needs a plan for providing those workers with the IT tech support they need to do their jobs. Security concerns should be at the top of that planning list for your remote workforce.

As mobile technology and network infrastructure continue to progress, so do the variety of threats to IT environments and sensitive information. That’s a particular concern when employees work outside the office, whether they’re teleworking or traveling.

While working from home or other remote locations provides numerous benefits for both the employees and the company, it also comes with numerous risks of viruses, malware or hackers. To reduce these potential problems, companies should focus on securing data access rather than the hardware itself – particularly when employees use their own devices.

When it comes to providing the IT tech support your remote workforce needs, follow these best practices:

1. Implement a Standardized Policy

Create and execute a standard policy with user guidelines to govern the technology your remote workers use. It’s essential to specify which workers have authorized access from a remote location and detail the network protocols that must be followed.

Once you have this policy in place, regularly audit it to track who has access, who no longer needs that access and who has abused it. Make adjustments accordingly. This process is the foundation for minimizing the possibility of a security breach from a remote location.

2. Enforce Strong Passwords

It may seem obvious, but creating and using strong passwords can be another basic deterrent when it comes to keeping data safe. Establish a strong protocol for creating passwords and regularly changing them. You may want to consider giving password control to the IT department so they can create and maintain them.

3. Utilize the Cloud

By using cloud managed services, your remote workers can access the information they need from any location. A cloud service provider can maintain productivity and ensure security by designing, implementing and managing the technology your remote workers will need. This puts the responsibility for protecting confidential data in the hands of the professionals, while also allowing you to streamline costs and operational efficiencies.

4. Create a Secure Connection

Use a virtual private network (VPN) to create a secure, encrypted connection for your remote workforce. This will allow your remote employees – whether they’re telecommuting or traveling – to connect to your network safely from any location. At the same time, protect the rest of your network by making sure your employees are using devices that are properly configured and updated with the latest security patches. An IT managed services provider can install and manage a private network for you.

5. Limit Remote Access

7 Tips to Help Your IT Tech Support Team Maintain Security for a Remote WorkforceAnother basic step that can improve security is limiting who has remote access to the internal network. To reduce threats, give your employees access only to the data and systems that are directly related to their jobs.

6. Keep Virus Protection Updated

This should go without saying, but we’ll say it anyway: Keep your virus protection up to date. Viruses and malware pose significant threats to any device. And every device can pose a threat to the entire network, particularly when they’re connected through a VPN.

Security software and firewalls are essential preventative tools. But companies also need to implement standardized procedures to ensure their employees are using these measures.

7. Engage Your Team in Network Security

Finally, make sure your employees understand the importance of maintaining a secure IT network. These efforts require constant vigilance on the part of your IT staff or IT managed services provider. Having your whole team onboard will make the process easier and reduce the risk factors.

Because of our extensive experience with IT management and support, V2 Systems can help you determine the needs of your remote workforce and help you create a business plan with network solutions that takes your unique situation in to account. It’s critical to protect your employees against malware threats in their email, their cloud services and their information systems.

 

 

Since 1995, Manassas Park, VA-based V2 Systems has employed local systems administrators, network engineers, security consultants, help desk technicians and partnering companies to meet a wide range of clients’ IT needs, from research, to implementation, to maintenance. Concentrate on your VISION…We’ll handle the TECHNOLOGY! 

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7 Tips to Help Your IT Tech Support Team Maintain Security for a Remote Workforce
7 Tips to Help Your IT Tech Support Team Maintain Security for a Remote Workforce