Most MSPs assume clients leave because of cybersecurity fears or technology gaps. But after talking with countless business leaders who’ve made the switch, the truth is much simpler. In this post, our CIO Chris Waskowich reveals the real reasons companies walk away — and how V2 Systems does things differently.
Cybersecurity is on everyone’s radar — and for good reason. According to the Associated Press, ransomware attacks now account for nearly a quarter of all cyber incidents, and small businesses are being hit hard. A separate study from Mastercard found that while 60% of small business owners cite cybersecurity as a top concern, fewer than a quarter feel fully prepared to defend themselves.
With stats like these, you might assume that fear of cyberattacks is the number one reason businesses switch Managed Service Providers (MSPs). And while cybersecurity is a huge part of the conversation — and rightfully so — in our experience at V2 Systems, it’s not the main driver behind most decisions to switch.
What we’ve learned from talking to business leaders who’ve recently made a change is this: it usually comes down to two things — customer support and cost. Not flashy buzzwords, not fancy dashboards. Just the same simple frustrations that cause anyone to leave their cable or wireless provider at home. Because at the end of the day, business leaders are people, too.
Customer Support: The Deal-Breaker
When your MSP doesn’t respond in a timely manner, fails to communicate clearly, or leaves problems unresolved, it wears down even the most patient decision-makers. IT isn’t just an expense — it’s the backbone of daily business operations. And when you’re left in the dark or waiting days for help desk tickets to be resolved, it doesn’t just create frustration — it creates real stress across your organization.
We’ve had new clients come to us simply because they were tired of dealing with “black hole” support desks and never speaking to the same person twice. They don’t want gimmicks — they want real human support that gets results.
Cost: The Deciding Factor
Once poor service pushes someone to start looking, price quickly becomes the next consideration. If you’re going to go through the trouble of switching MSPs, you want to know you’re getting a better deal — whether that means more value for the same cost or better performance at a more competitive rate.
Just like shopping for a new phone plan, business leaders weigh the numbers, and often discover that what they’re paying doesn’t align with what they’re receiving. And when customer service is already failing, the price tag becomes impossible to justify.
Why V2 Systems Is Different
That’s exactly why we’ve made customer support a cornerstone of our business at V2 Systems. Our clients work with dedicated local engineers who know their systems and care about their success. No bouncing between random techs. No endless phone trees. Just real people solving real problems, fast.
And if you’re skeptical? Don’t take my word for it. Check out our client testimonials or browse our 40+ five-star Google reviews. The feedback from our clients speaks volumes.
Choose the Right MSP — Do Your Research
Selecting the right MSP isn’t just about bells and whistles. It’s about finding a partner who delivers real value — someone who shows up, communicates clearly, and makes your job easier, not harder. Before switching, take time to read reviews, talk to real clients, and compare not just the features — but the people behind the service.
Because when the day-to-day frustrations start piling up, and the cost no longer matches the service, you’ll know it’s time to make a change. And when that time comes, we hope you’ll consider V2 Systems.
